Cancellation, Rescheduling and Non-Entry Policy

CANCELLATION, RESCHEDULING & NON-ENTRY POLICY

We understand that there are times when you might need to cancel, reschedule or change your cleaning appointment. We ask that you give us 24 business hours advance notice to cancel, reschedule or change your appointment. Due to the high demand for our services, if you cancel, reschedule or change your appointment in less than 24 prior to your scheduled appointment, you will incur a $50 cancellation fee.

Any introductory discounts are subject to reversal if plan is cancelled prior to at least 90 days of service.

***If a Nature Maid cleaning member arrives at a scheduled cleaning appointment and is unable to gain access to the home the client will be responsible for paying the full amount of the cleaning.

FOUL WEATHER POLICY

In the event a Nature Maid Cleaning Service employee cannot clean your home due to extreme weather conditions, we will gladly reschedule your appointment to the next available cleaning day. In most cases your appointment will be rescheduled within 1-2 days after the original appointment date.

Returns on products purchased.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info.naturemaid@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info.naturemaid@gmail.com and send your item to: 2175 Hudson Terr Fort Lee New Jersey US 07024.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 800 Park Ave 1210 Fort Lee New Jersey US 07024

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.